We are getting "Call failed to complete. Do you wish to hang up?" pop up message while we are using the out of the box pega softphone.
We are facing this issue randomly. We are not dialing to the softphone extension and neither softphone receiving any call but in the back end logs i could see logs generated "pyCallID" created and failing to connect. PFA logs (<pyCallId>10718</pyCallId>). Also attached the console logs taken from developer tool while we got this issue.
Attaching Screenshot and CTI logs.
***Edited by Moderator: Lochan to update platform capability tags***
***Edited by Moderator Marissa to update SR Details***
I have gone through the CTI logs and Console logs provided.
The issue is because you are receiving a ConnectionIniitated and ConnectionFailed event from avaya.
which we are processing in 'pega_cti_callEventHandler' js file at pega end.
There is no error or any info to identify why the events are getting logged.
You can raise an SR for detailed analysis.
Posted: 2 years ago
Posted: 30 Sep 2019 10:16 EDT
NARESH KUMMARI (NARESHK8)