Route to WB from different case type
Hello every one,
I have a scenario where I have to route a case to WB from different case type.
Lets say - I have case type 1 and case type 2.
Based on certain filter logic I do Obj-Open-by-handle of case type 1 and display them on case type 2 in an embedded page. Now, after user is done, when he clicks submit on case type 2 - all the case type(s) 1 (which are open on embedded page in case type 2) should go to certain wb (which user selected).
Can any one please suggest what is the best way to accomplish this.
TIA
***Edited by Moderator: Pallavi to update platform capability tags***
Pegasystems Inc.
US
TransferAssignmentToWorkbasket and ReassignToWorkBasket, the Activity it calls, should only be invoked in the context of an open worklist assignment.
Note how a page named "newAssignPage" is presumed to exist, ReassignToWorkBasket declaring the class of that page Assign-Worklist.
A case can have multiple assignments. You are not wanting to "route a case" as much as you are wanting to change a worklist assignment to a workbasket assignment.