Question
Capgemini India PVT Ltd
IN
Last activity: 24 Mar 2020 2:21 EDT
Routing the multiple child cases to different operator
I have created the child cases with Create multiple child cases using list.
I have 2 pagelist which are propagated to child case. Based on 1 pagelist (first property hold the operators) so i need to route each child to each selected operator in that pagelist.
I need to route these child cases to different users.
Whether do i need to use Workparties. And how to use it.
***Edited by Moderator Marissa to update Platform Capability tags****
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
While case creation only, do you want to route the cases to the operator from the pagelist, or
After the case creation, the user will select the operator and do we need to route to the selected operator?
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
Populate the Operator name to the child while data propagation and on the first assignment of the case route to that property which holds Operator name.
Please find the below article to route to the Operator by using property reference.
https://collaborate.pega.com/question/dynamic-worklist-routing-not-working-property-reference
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
Could you please give a valid property, It seems like an issue with the property reference.