Blocking user from opening 2 different instances of the same case type
Hi Guys,
I have a requirement to block the user from opening 2 different instances of the same case type.
Let's say I have an instance called "T-123" ; I want to block the user from opening any other instance belonging to this case (T-124, T-125...)
Any idea doing that?
thanks,
Rosy
***Updated by moderator: Lochan to update Categories***