Question
Cognizant
Cognizant
GB
Cognizant
Posted: Jul 27, 2018
Last activity: Aug 31, 2018
Last activity: 31 Aug 2018 2:48 EDT
Closed
How do I restrict a user from opening an Assignment from a different Workbasket?
A user has and Access group X and a default workbasket as Y.
This user should not be able to process/Perform assignments lying in a different Workbaskt Z.
How do we achieve this functionality.
***Edited by Moderator Marissa to update platform capability tags***
Posted: 6 years ago
PEGA
Pegasystems Inc.
US
You could specify a role on the workbasket record.
Posted: 6 years ago
Tekclan solutions
Tekclan solutions
IN
1.To restrict an assignment from workbasket add a roles in workbasket rule.
By giving roles to your workbasket makes a privilege to that operator and only that operator can access that assignment
2. In Assignment shape, in routing part select WorkBasket and provide your workbasket created for that operator.
Whenever you run the case, workbasket will be routed to that role only not for everyone. By using this you can restrict an operator from opening a different workbasket.
PFA for implementation.