Question
John Deere
IN
Last activity: 2 Jun 2024 13:11 EDT
Showing case types in a different applications
Hi,
Could you let me know different ways in which a person working in one application can work on a case created in a different application. I know few options such as Process Fabric but are there any other simple and easy to implement solutions?
Bits in Glass
IN
@Sandip Pattalwar that wouldn't be possible because access for the case, assignments everything are defined on the access group. Users can be given with switch application option to switch between applications and access the cases. If that's a security concern, then it's better to share data between 2 applications using api or common data type.
John Deere
IN
@Anoop Krishna Thanks for your reply. API can be the last option which we can leverage as we will need to build UI and other things in calling application. I am checking for some OOTB options which can be implemented easily.
Updated: 22 Jun 2023 4:17 EDT
Ordina
NL
Well, the only easy option I see is switching application and performing the task there, or using the Pega DX API. Other options require way more setup or aren't usable because of their limitiations (i.e. security, UI/UX design system)
- Using remote case types (supports basic authentication only, so OAuth is out of the question currently. I believe you do need Cosmos React for that)
- Directed web access (if the action on the other application has a sole purpose, i.e. confirming an outcome in an e-mail that then finishes an assignment in the other application)
- Pega Mashup
But, curious to hear more!
John Deere
IN
@BasRulesMatter! Thanks for your reply. I have already thought of remote case type and DWA. For remote case type, as you mentioned, I have also seen in PDN article that it needs COSMOS react so it seems we can't go for this option.
For DWH, as user needs to check the email and take action so not sure if business will agree to it. Also, I am not sure how difficult it is to debug the issues in case of DWA. If I am not wrong, if assignment gets corrupted in case of DWA, it is difficult to regenerate the assignment and send to the user again.
I am thinking of Pega Mashup but just checking for other alternate options as well.
Eclatprime Digital Private limited
AU
Pega Web Mashup allows to embed pega application content or functionality within a web page orMobile application on your intranet or internet. By creating a web Mashup, We can display information about a case directly to existing web or mobile channels. This will eliminate the need to rebuild process for each channel. Changes are reflected everywhere ensuring end-end experience.
Pega Digital Experience(DX) API provides model-driven REST API endpoints that allows developersTo view, update, and create Pega cases and assignments remotely. With the DXAPI, you can build user experience for pega applications without encoding business logic into each channel. Changes to processes are instantly reflected across all channels, making maintenance e easier for user.
Pegasystems Inc.
IN
@Sandip Pattalwar - Can also make use of URL mappings which also takes simple steps and implementation. Below url explains about case along with portal but change the activity to access only the case. Make sure to access this url within a ajax container or in a iframe.
https://support.pega.com/discussion/theme-cosmos-configure-url-mapping
Thank you.