Question
Goldman Sachs
IN
Posted: Dec 17, 2023
Last activity: Jan 26, 2024
Last activity: 26 Jan 2024 9:30 EST
Solved
Can a single microjourney consists of 2 case types in 2 different application
Can a single microjourney be associated with 2 case types in 2 different application.
For example : A case is created by customer from customer portal and a different case got created to fulfill the request into organization portal. Is it a single microjourney?
***Edited by Moderator Rupashree to add Capability tags***