Question
Goldman Sachs
IN
Last activity: 26 Jan 2024 9:30 EST
Can a single microjourney consists of 2 case types in 2 different application
Can a single microjourney be associated with 2 case types in 2 different application.
For example : A case is created by customer from customer portal and a different case got created to fulfill the request into organization portal. Is it a single microjourney?
***Edited by Moderator Rupashree to add Capability tags***
Accepted Solution
Updated: 26 Jan 2024 9:30 EST
Bits in Glass
IN
@abhishekblr yes that's possible. A micro journey is a business transaction/flow that can consist of multiple case types. Case types can be modular built on applications with case types in them which could be used by case types in lower applications.
Pegasystems Inc.
CA
A Microjourney s a part of the overall customer journey that achieves all or a subset of the required business outcomes. Microjourneys are the life cycles, or units of work, that deliver a meaningful result to customers and users. Identifying the stages of a Microjourney provides the team with enough structure to organize and optimize the processes needed to perform the work.
A microjourney can be:
- Delivered to more than one customer type (persona)
- Delivered by one or more channels
- Achieved by one or more case types
- Delivered to one channel and one persona, and then re-used for a different channel or persona
- Implemented in around 60 days — the perfect size for an application release