Question
NewFold Digital
IN
Last activity: 13 Aug 2024 11:20 EDT
There is no Task categories tab in Case type settings
Hi Pega community!
I have created a case type rule in Constellation, but there is no "Task categories" tab in Case type "Settings" tab.
But when I tried to check in the Pega Lab instance, I can see the "Task categories" tab in Case type "Settings" tab.
Request you to please help me on this.
Accepted Solution
NewFold Digital
IN
Hi @MarijeSchillern,
We have performed the steps given in the Pega Constellation Documentation.
When ever we try to switch the application, Application settings are overriding due to which Task Category tab is missing.
Currently we performed the steps again and using the constellation application and avoiding to do a switch application which resulted to fix the issue.
Thank you,
K. Vijay Kanth
Eclatprime Digital Private Limited
IN
@Kalashikam It looks like interaction case issue . Can you please check once in the service cases has that tab or not ??
NewFold Digital
IN
Pegasystems Inc.
CA
Can you please ensure that you completed the below steps in your implementation layer?
Updated: 25 Jun 2024 13:37 EDT
NewFold Digital
IN
Hi @RameshSangili,
I have followed and completed the steps mentioned in the URL.
After completion, I can see API integration and Archival tabs but not Task Categories tab.
Could you please help me on this.
Thank you
K. Vijay Kanth
Pegasystems Inc.
CA
I followed the same steps listed in the documentation. I can see the Task Categories in the implementation layer (Pega version: 24.1). Please find the attached screenshot fro your reference.
NewFold Digital
IN
We are using Pega Infinity 23.
In the link shared, it is mentioned that we need to Set up oAuth 2.0 client registration.
Can you please let us know if we need to follow any specific naming convention here, because it is mentioned anything about the naming convention. Remaining steps I have followed correctly including naming convention.
Thank you,
K. Vijay Kanth.
Pegasystems Inc.
CA
I think OAuth registration profile should be created automatically once you create the Constellation application in Infinity versions.
Please check Security -> oAuth 2.0 client registration -> PegaApp_AppName
Pegasystems Inc.
IN
@Kalashikam- InteractionClassGroup property should be updated in ApplicationSettings to the application class group of client implementation layer. The class name of InteractionClassGroup property should be updated with implementation layer which is missing in other instance.
Please verify both instance values.
Thank you.
NewFold Digital
IN
Hi @Priyanka Boga,
Thank you for the help.
Now I can see the Task Categories tab.
I have added a remote case In the Task Category but the case is not available on Add case button.
Do I need to do any for configurations to display the case on Add case button.
Thank you,
K. Vijay Kanth.
Pegasystems Inc.
IN
@Kalashikam - Can you verify by saving the application definition and log off and log in to overcome any sync issues.
Thank you.
NewFold Digital
IN
Thank you @Priyanka Boga
Pegasystems Inc.
GB
@Kalashikam our SME is trying to help you. Please post a reply with the details or provide the solution in a reply.
Accepted Solution
NewFold Digital
IN
Hi @MarijeSchillern,
We have performed the steps given in the Pega Constellation Documentation.
When ever we try to switch the application, Application settings are overriding due to which Task Category tab is missing.
Currently we performed the steps again and using the constellation application and avoiding to do a switch application which resulted to fix the issue.
Thank you,
K. Vijay Kanth