Tracking undeliverable emails in Pega Marketing
Hello,
In a Pega Marketing campaign we can track the emails that were opened, clicked and even if the offer was accepted or not. What it is not clear to me is how can we know how many of the emails sent bounced back due to a wrong or non-existant email address. In which property do we store the email delivery Success/Failure?
Thank you,
Duarte
Pegasystems Inc.
IN
Hi Duarte,
Thank you for posting your query.
Which version of PegaMarketing are you using?
Check out if there are any errors related to Email in the System Health landing page [Configuration-->Settings-->System Health] .
Or else check out in Configuration-->Settings-->Channels-->Emails-->Error Tracking.
Regards
Sibani Saidarsini
Knowledge Expert
FR
Hi @Sibani_GCS Sibani,
We're on Pega Mkt 8.2.
So, if I want to have the racio of successful delivered over sent emails in a way that I could include this indicator in the Campaign landing page, what would be the property to look at?
Thank you,
Duarte Moita