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Question

 Jeevandeep Samanta (zeevandeep13)
CXForward

CXForward
US
zeevandeep13 Member since 2024 2 posts
CXForward
Posted: Aug 17, 2020
Last activity: Aug 17, 2020
Posted: 17 Aug 2020 14:38 EDT
Last activity: 17 Aug 2020 17:26 EDT
Closed

Video tracking Analytics - Pega marketing

Hello All,

We will be sending emails with Pega Marketing with embeded videos in it. Is it possible to track metrics such as video start, video 25%, 50%, 75%, 100% was watched. 

Thanks.

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Pega Marketing 8.3
Decision Management
Insurance
Next-Best-Action Analyst

Posted: 4 years ago
Posted: 17 Aug 2020 17:26 EDT
Saleem Abdelsayed (Saleem_A)
PEGA
Senior Director, Product Management, 1:1 Customer Engagement
Pegasystems Inc.
US

Such tracking is not done directly with Pega.  The video player software that you will use may capture this data.  If it does, it can send that back to Pega as a response, through the use of streaming data.

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