Last activity: 9 Jan 2018 9:59 EST
How to track responses in Pega Marketing
We hope to launch Multi-tier campaign in Pega Marketing. However, we are not receiving direct responses from our customer; we will deduce the responses from our customer database
E.g. I push SMS to a customer to advice them to recontract. 2 weeks later, if the customer does not recontract, I will send them another sms to remind them. The customer do not response directly to Pega for the recontract. We have to check our customer database to see if he has recontracted.
Please advise how we can achieve this in Pega Marketing.