However, I noticed that our contact policies still fail to work and doing some intense deep dive into the logic on all things suppression (e.g. DF_ProcessSuppression and the NBAStrategyFramework), I stumbled on this strategy: CheckOutcomeLimitsIHSummary
I noticed that even if we extend CheckSpecificChannelLimits, the CheckOutcomeLimitsIHSummary does not get updated with the same/new IHSummaryName we created and hence it is unlikely to filter/suppress our actions even if we exceed our contact policies' MaxAllowedOutcomes. Can someone advise if this strategy requires modification too, given that like CheckSpecificChannelLimits, it is not an extension strategy and there is no explicit documentation I found to update this?
***Edited by Moderator Marissa to add Support Case Details***