Question
Capgemini
US
Last activity: 21 Dec 2022 23:29 EST
Contact policies - adding more tracking statues in contact policies
In NBA Designer under the Constraints Tab < Contact Policies we have a predefined drop down list with different statues ( Accepts, Bounced, Clicks, etc).
I need to expand this list to include " Delivered". Could anyone point me which updated needs to do in NBA Strategy Framework in order to update this.
I have found some information on Pega materials but that covers how to add more tracking times rather than actual statues.
Thanks in advance,
Silviu

@SilviuStefan Hi ,
Add a field value to "Outcome" in your SR class. Please refer the image.
hope it helps.