Could someone point me in the right direction and help me to understand how these IH summaries work on the strategy canvas?
I have a requirement where I have to define an engagement policy for an action ( eligibility) based on their interaction with another action. For example a customer who received an email and did not open it after 14 days is eligible for the second follow-up email. In order to achieve this I have created a strategy to determine whether a customer has interacted with an action before ( eg customer received the email but did not opened it).
The strategy was created on the Data-Customer Class and then I have tried to import an interaction history summary.When I unit test the IH summaries shape has not result and the strategy is not working. I have run the data set and I can see the result however on the canvas the shape has no decision. When I switch to regular IH history shape then the strategy works.
I have been advised by my team to not use IH history shape due to performance issues however I am not successful to have the strategy return result with the IH summary.
Could you advise please if I miss anything or do I need to do something else in order to get results in the IH summary shape?