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IpsitaS16601182 Member since 2022 4 posts
Bupa
Posted: Jul 4, 2023
Last activity: Jul 6, 2023
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How to implement Treatment level contact policy in NBAD 8.8.2

We are on NBAD on Pega 8.8.2 . As per the latest version, we do see contact policy rules can be added at Category/subcategory level.

But they are still unique per action.

Is there any guidance how we can implement treatment level contact policy rules.

Can we re-use or extend Category/Subcategory level contact policies to address treatment level contact policy requirements?

 

***Edited by Moderator: Pooja Gadige to add capability tag***
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Pega Customer Decision Hub 8.8
Decision Management
Next Best Action
Healthcare and Life Sciences
Decisioning Architect

Posted: 1 year ago

Hi @IpsitaS16601182

 

Contact policies are meant for Action level instead of Treatment Level. Once the Action(s) pass through the engagement policies, treatment level eligibility criteria can be added for the different variants of treatments. Eg: Age/Language preference/Device OS etc.. 

Pega documentation for your reference - Creating treatment eligibility criteria | Pega

 

Thanks,

Nanjundan Chinnasamy | Pega Lead Decision Architect | 1:1 Customer Engagement | DCS

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