Question
Bupa
AU
Last activity: 6 Jul 2023 12:59 EDT
How to implement Treatment level contact policy in NBAD 8.8.2
We are on NBAD on Pega 8.8.2 . As per the latest version, we do see contact policy rules can be added at Category/subcategory level.
But they are still unique per action.
Is there any guidance how we can implement treatment level contact policy rules.
Can we re-use or extend Category/Subcategory level contact policies to address treatment level contact policy requirements?