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Discussion

 Owen Farmer (OwenF490)
Comet Global Consulting
Senior Consultant
Comet Global Consulting
GB
OwenF490 Member since 2013 5 posts
Comet Global Consulting
Posted: Feb 27, 2015
Last activity: Mar 2, 2015
Posted: 27 Feb 2015 12:23 EST
Last activity: 2 Mar 2015 11:22 EST
Closed

Generic Contact Policy

The Generic Contact policy – allows you to specify the maximum number of times a customer can be contacted per channel … are there plans to be able to limit the number of contacts a customer can have in a day, week, month etc. regardless of channel? Say 5 maximum outbound contacts in a 10 day period?  If not how would this best be done?

 

Thanks
Owen

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Pega Academy

Posted: 9 years ago
Posted: 2 Mar 2015 11:22 EST
Marco Looy (Marco Looy)
PEGA
Senior Director, 1:1 Customer Engagement and CRM Enablement Programs
Pegasystems Inc.
NL

Owen,

Thanks a lot for your post.

We prefer to dedicate this forum to Pega Marketing Essentials course questions only.

Please feel free to submit Product Management related questions on PegaMESH in the "Decisioning and Marketing" area: https://mesh.pega.com/community/projects/decisioning

Marco.

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