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Question

 Andrey Kostikov (AndreyKo)
Sberbank

Sberbank
RU
AndreyKo Member since 2014 20 posts
Sberbank
Posted: May 12, 2016
Last activity: May 16, 2016
Posted: 12 May 2016 10:48 EDT
Last activity: 16 May 2016 9:55 EDT
Closed

Sending emails without work item but with correspondense rule

Hi!

Is there any way to send email without work item but with use of correspondense rule?

SendEmailNotification does not fit, because it doesnt use correspondense rule.

Our requirement is to dynamically generate message body and populate it with some properties.

So for better maintainability we would like to use correspondense rules and avoid forming html body directly.

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Case Management
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Posted: 8 years ago
Posted: 16 May 2016 9:15 EDT
Andrey Kostikov (AndreyKo)
Sberbank

Sberbank
RU

Hi, Santanu,

There are two activities SendSimpleEmail

1) Work- This one is defined on work class

2) PegaSample - doesn't use corr rule

Anyway, with a bit of customization I think I could achieve desirable solution.

I am just curious if there are any ready solutions.

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Posted: 8 years ago
Posted: 16 May 2016 9:55 EDT
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Try using the Work-  one. Hopefully you will be able to get the desired functionality .

All the best

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