Send Email Notification with SLA to work queues group
hi,
I have one approval and reject activity which divert to different work queues. and I would like to set a SLA to send to all parties in the work queues.May i know how to achieve this?
***Edited by Moderator Marije to add Capability tags***
JPMC
IN
@WeiPingT If your are looking for a way to send email to all operators who have access to the routed work queue, you can try below approach:
1. Create a report in Data-Admin-Operator-ID with the following configuration
2. Create a data page with parameter as workgroup and provide the report created as part of step1 as source and in the response data transform form the csv of email addresses
@WeiPingT If your are looking for a way to send email to all operators who have access to the routed work queue, you can try below approach:
1. Create a report in Data-Admin-Operator-ID with the following configuration
2. Create a data page with parameter as workgroup and provide the report created as part of step1 as source and in the response data transform form the csv of email addresses
3. Refer to this datapage in the SLA activity to get the email addresses and make use of sendsimpleemail activity to send emails
JP Morgan Chase & Company
US
i can see the email was created at files and documents but there's no email send to me though. I have followed the above steps.
JP Morgan Chase & Company
US
JP Morgan Chase & Company
US
@BhanuPrakash_G When i look at the email, the email to is something like this , I think it should be because there's a lot of additional email and also empty string, is there anyway i can remove them?
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JPMC
IN
@WeiPingT Can you try again by making below 2 changes:
1. Add filter in report to fetch only non null email addresses
2. In the SLA activity make use of this expression to remove " quotes - @replaceAll(Param.To,'"',"")
JP Morgan Chase & Company
US
hi, now the email param to become empty though and cause error
Error sending email: Please specify at least one recipient
JP Morgan Chase & Company
US
@BhanuPrakash_G my configurations is as per your suggestion.
1. Add filter in report to fetch only non null email addresses
2. In the SLA activity make use of this expression to remove " quotes - @replaceAll(Param.To,'"',"")