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Question

 Avi Reddy (AviR9728)
FDIC

FDIC
US
AviR9728 Member since 2015 13 posts
FDIC
Posted: Mar 16, 2017
Last activity: Mar 17, 2017
Posted: 16 Mar 2017 16:01 EDT
Last activity: 17 Mar 2017 11:33 EDT
Closed

Routing a Work item from a WorkList to a WorkBasket without Work Manager Portal

My corporation does not have the Work Manager Portal and I am looking for any OOTB tool in Pega 6.1 that can route a Work Item.

My requirement is as follows.

1. An employee A submitted a WorkItem which was routed to a WorkBasket.

2. Another employee B, who has access to the WorkBasket assigned that WorkItem to themselves.

3. Employee B is no longer with the company and WorkItem is still in Employee B's WorkList.

How can I move the WorkItem currently in Employee B's Worklist back to the WorkBasket? Is there any OOTB tool available for this? If not can this be done through a back end query?

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Case Management
Data Integration
System Administration

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