Question
Rabo
NL
Last activity: 10 Jul 2025 17:43 EDT
Route to worklist from workbasket on assignment open in constellation
Hello,
We have a requirement to move the assignment from workbasket to worklist upon opening the case in constellation. So added a pre-processing activity to call OOTB 'MoveToWorklist' on flow action and the assignment is being routed successfully. But unable to perform the assignment as an error pops up while filling form.
Error: Another requestor has updated the Case since it was last read. Please refresh the form and resubmit your changes.
Traced the use case on click of 'Go' of assignment, AcquireWorkObject is being called first and opening the assignment from workbasket. Later the MoveToWorklist activity gets triggered. Hence, even though the assignment is routed to worklist, not able to perform the assignment as it is not refreshed. Had to close and open the assignment manually to open the correct assignment.
Do we have an option to trigger refresh in constellation? How to achieve this on opening the assignment? Note: GetNextWork functionality first moves the case to worklist and then calls acquireWorkObject which opens the assignment. But in my case, it is the other way.
Thank you,
Hanisha
Publicis Sapient
IN
This might help, route the assignment from the workbasket to the user’s worklist before the user opens the case, so that when the assignment is opened, it's already associated with the correct user context. This avoids the timing issue caused by routing during pre-processing (after the assignment is already locked).
Updated: 22 Jun 2025 6:57 EDT
Pegasystems Inc.
CA
This is caused by the locking strategy configured for this case type (Allow Multiple users). This will ensure the user to get the latest update before the user can proceed.
HCA Healthcare
US
@HanishaP17376554 The error happens because the case is opened from the workbasket before it is moved to the worklist, so the system works with old information. To fix this, you should move the assignment to the worklist before opening it, not after. Instead of routing in a pre-processing step, create a custom action that first moves the case to the worklist and then opens it fresh. This way, when the case opens, it will have the latest data and no error will occur. If that is not possible, you can try refreshing the case manually after moving it, but the best way is to change the order so routing happens first, then open the assignment.
Cognizant
US
Usuualay is there any OOTB option of moving assignment from WORkQue to work list.