The assignment is enabled after routing to workbasket
hi,
I am using the case stage designer in pega 7.1.8 for case management. I have an user who creates the case and assigns to a workbasket for further operation. Both the roles are different.When the user A submits the case it gets assigned to workbasket properly but after the screen refreshs it is still enabled for the same user to edit. I have tried to configure using the access roles to restricts but nothing is working.
Appreciate if anybody could help on this.
Regards
bharath
Cisco Systems
IN
hi Vamshi & Arora,
The normal user creates the case and they have two access roles. One is the basic pegarules user4 and the other one for the application specific as attached in the screenshot.i traced back the rules to populate the case contents page & the section values.. where do they check these access role . The traige class is the parent case and the rest of the classes are the subcases. The first stage creates the case and assigns it to the workbasket as defined in the second stage first step. I have another issue with this case designer too. Though i have enabled the allcoveredreolved ticket in the resolution stage the parent case does not get resolved even after all the subcase gets resolved.
Areteans Technology
IN
Does the work basket have a role that the user one does not posses ? Also check your when rule canperform for assign-workbasket class ?
Thanks,
Ashok
Pegasystems Inc.
IN
also please check if the normal user is accessible/configured to the workbasket the assignment is routed? (Work Group, Operator ID form)
otherwise, please delete the normal user ID & Workbasket and create them again with out doing Save-As...