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Question

 Chakravorty Amit (AMITTUTUN)
Capgemini

Capgemini
SE
AMITTUTUN Member since 2011 68 posts
Capgemini
Posted: Feb 28, 2018
Last activity: Feb 28, 2018
Posted: 28 Feb 2018 9:29 EST
Last activity: 28 Feb 2018 12:47 EST
Closed

Routing to woklist from workbasket

Hi

In our application when I open a case in from a particular workbasket( cherry picking a case from workbasket) the case does not get transferred to my worklist unless I submit the opened assignment. For other workbasket when I cherry pick one item from the workbasket and open the item the item is transferred to my worklist immediately. My question is what determine this behaviour, is this a code change or configuration change?

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Low-Code App Development

  • Nilesh Verma
Posted: 6 years ago
Posted: 28 Feb 2018 9:47 EST
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

There is a MoveToWorklist activity. Maybe it is invoked in one scenario but not the other. Can you Trace opening items from each workbasket and compare?

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Posted: 6 years ago
Posted: 28 Feb 2018 10:16 EST
GouriShankar Korivi (GOURI_SHANKAR_K)
de Volksbank
Lead System Architect
de Volksbank
NL

Hi, what is "from a particular workbasket" ,"For other workbasket " i mean what is the difference?

There is one system setting which is used in get next work scenario "GetNextWork_MoveAssignmentToWorklist" which will decide the behaviour in getnextwork scenario.

Regards

Gouri Shankar K

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