Question
Blue Shield California
US
Last activity: 29 Mar 2024 17:26 EDT
Report Scheduler shows successful runs but no email is sent.
We have a report scheduler that is set up to the default email. The report scheduler is showing that the reports are being sent successfully. The report history audit details show that the attachment is being added. Is there something that we are missing? Our environment has 2 applications, and reports are being sent for the other application correctly. Both applications use the same email configuration, yet the emails are only being sent for reports in one application. There is nothing in our broken agent queue. Why does the system think that it is sending the reports?
Accepted Solution
Updated: 29 Mar 2024 17:26 EDT
Maantic Technologies Pvt Ltd
US
Hi @OkiO16887019,
Hope you are doing well.
Possible Causes:
1. Email Filtering: Check the recipient's email filters. The emails might be getting caught in spam or junk folders. Whitelist the sender's email address or the domain used for sending reports.
2. Email Server Issue: Verify that the email server is functioning correctly and that there are no network connectivity issues. Check the SMTP logs on the email server to confirm if the emails are being sent and received.
3. Incorrect Email Configuration: Ensure that the email configuration is the same for both applications. Verify that the "From" and "Reply-To" addresses are valid. Check if there are any misspellings or incorrect port numbers in the email settings.
4. Report Generation Issue: Inspect the report history audit details carefully. Ensure that the attachment is being generated successfully. If the attachment is not being generated, investigate the report generation process.
5. Application-Specific Issue: Compare the configurations of the two applications, including report templates, workflow rules, and access control rules. Identify any differences that could explain why only one application is sending emails.
Hi @OkiO16887019,
Hope you are doing well.
Possible Causes:
1. Email Filtering: Check the recipient's email filters. The emails might be getting caught in spam or junk folders. Whitelist the sender's email address or the domain used for sending reports.
2. Email Server Issue: Verify that the email server is functioning correctly and that there are no network connectivity issues. Check the SMTP logs on the email server to confirm if the emails are being sent and received.
3. Incorrect Email Configuration: Ensure that the email configuration is the same for both applications. Verify that the "From" and "Reply-To" addresses are valid. Check if there are any misspellings or incorrect port numbers in the email settings.
4. Report Generation Issue: Inspect the report history audit details carefully. Ensure that the attachment is being generated successfully. If the attachment is not being generated, investigate the report generation process.
5. Application-Specific Issue: Compare the configurations of the two applications, including report templates, workflow rules, and access control rules. Identify any differences that could explain why only one application is sending emails.
6. Broken Agent Queue: Verify that there are no broken agents related to the report scheduler or email functionality. Clear the Broken Agent Queue and restart the corresponding services.
Additional Troubleshooting Steps:
Test Email: Send a manual email from the report scheduler to a known recipient to verify email delivery. Enable Trace Logging: Turn on trace logging for the report scheduler and email functionality. Analyze the logs for errors or warnings. Contact Pega Support: If the above steps do not resolve the issue, contact Pega Support for further assistance.
Hope it helps.
Thanks
Megha