In Recording robotic automations Challenge, Adapter Exception for BankerInsight App
Hi,
When I try to record the BankerInsight Application through Pega Robotics Studio, I keep getting the Adapter exception:
An unhandled exception occurred within BankerInsight. Would you like to shut down the adapter.
Exception Message:
Object reference not set to an instance of an object.
In the window, if I select yes, I get Unable to interrogate control. It may have been destroyed. One or more steps may not be recorded.
I have attached the screenshots for reference. Please help me get this issue resolved.
Thank you,
Gouri
***Edited by Moderator Marije to change type from Pega Academy to Product; ***
Updated: 27 Mar 2025 10:23 EDT
Pegasystems Inc.
US
Gouri, I see you already updated your PRS version as you had a previous post, so I am assuming that you updated and are receiving a new error. I will loop in support because it may be a bigger issue than the challenge. Thanks for your patience.
Michael Lambert
Pegasystems Inc.
US
Gouri, when you updated your install, was Chrome or Edge still open during the installation process for Pega Robot Studio? Can you check in the browser if your Pega Extension is enabled? If not, please do so. and then restart Pega Robot Studio to try to the challenge.
Michael Lambert
TCS
CA
Thank you for your response.
I actually removed my previous robotics projects, then uninstalled the previous not working Robotic Studio and PNF versions through programs and features. Then I reinstalled the newly downloaded version from the challenge when I got the newer version.
I did not have any browsers open during browser extension installation. I also enabled the extension in both chrome and edge. I also set each for default browser to see if I things are working in for the web application to make sure its not that specific browser issue.
For the web application recording I do not see errors but I don't see the gear icon on hover for the controls either.
For the Windows application I get the shared error.
-Gouri
Pegasystems Inc.
US
Thanks Gouri. That info helps to better understand what is going on. I was not successful in the recreating your issue on my machine.
I have sent an email to support to assist. I will include this information to them as well, as it helps pinpoint where we may have solution.
I apologize that you are having this issue.
Michael
Pegasystems Inc.
US
I created a support ticket with our Global Customer Support group. I am not sure if they are able to reach out to you. Can you provide your TCS email address so that I may add it to the ticket so may contact for any necessary information required during their triaging? Thanks.
Michael
TCS
CA
Can you please provide me with a secure method to share my work email address?
-Gouri
Pegasystems Inc.
GB
@GOURIKW please either use the Academy Contact Us form that you can find via the Get Help pages (where you can find Contact Us forms which allow you to select the department you need to contact in the dropdown), or find Michael on LinkedIn.
@Michael Lambert we cannot permit users to post PII details on this public forum. Please see the Support Center Guidelines page
TCS
CA
Pegasystems Inc.
US
Gouri,
As of today, our support members are not able to reproduce your specific error. Do you know if you are running and security software application on your computer? If so, that may be the problem. Because the technology that PRS uses injects into the application code, sometimes settings on security software block that access Robot Studio needs to interrogate.
Can you check with your organization if that is the case? You may need to work with your IT to allow that with your security software. A similar documentation article is found here that may help explain what may be required by your IT department.
Michael
TCS
CA
I am following the course on my personal laptop, and I have disabled both Windows Defender and the Ant-ivirus software. Also I tried adding them to the anti-virus exclusion list.
I still get the same error after that.
I am thinking of removing the Pega RPA software I downloaded from the challenge(those are the only Pega RPA software I have) and reinstalling the file. Can you please give me the link to any guide or can you please give me the exact steps I should follow to achieve this? May be I didn't get the previous non-compatible version from the exercise completely removed when I uninstalled it. (I had an issue with the PNF version not being compatible with my OS version.)
Thank you
Gouri
Pegasystems Inc.
US
Gouri
Here is the parent link that should take you to other articles that you may need, per your request.
Pegasystems Inc.
GB
@Michael Lambert please do not give users the zoominsoftware links - these are *internal* resources.
All our external documentation is located on docs.pega.com.
@GOURIKW So here it would be Updating your system
TCS
CA
I have uninstalled Pega RPA as per the instructions and reinstalled the software downloaded from the mission challenge.
At the moment, Interrogation and Recording is working for Web Applications. The green/ blue gear icon for the intelligent recording is displayed partially.
However, I still see the same error for the Windows application Interrogation and recording for the BankerInsight application.
I also tried Interrogatio of windows applications like Excel, Calculator and Notepad. They do not throw the error but can not interrogate or record. When Interrogating the Interrogation window closes by itself for the calculator, and Recording does not show the gear icons on hover. Also when stop recording Calculator and Notepad doesn't close even though Recording window is closed. Excel closes when the recording stops.
Sometimes, the whole Robotic Studio goes unresponsive when trying to work with Windows applications.
In conclusion, the Robotic Studio is still not responding to Windows applications for me.
Thank you,
Gouri
TCS
CA
@Michael Lambert, could you please help me solve the Windows application Interrogatio issue? Appriciate your ongoing support with the problem.
-Gouri
Updated: 9 Apr 2025 5:36 EDT
Pegasystems Inc.
GB
Hello @GOURIKW. Is your issue resolved?
Our Academy team already checked and cannot replicate any issue with this established Challenge excercise.
The most likely cause of the reported issue is :
- security software on the user's local system is blocking the banker insight app from being interrogated by Robot Studio, or
- one of the other components, such as Pega Native Foundation, is out of date.
Interrogation is not working in Pega Robotic studio
Interrogation Tool not Loading But Web Page is opened
Interrogation Tool not Loading But Web Page is
Hello @GOURIKW. Is your issue resolved?
Our Academy team already checked and cannot replicate any issue with this established Challenge excercise.
The most likely cause of the reported issue is :
- security software on the user's local system is blocking the banker insight app from being interrogated by Robot Studio, or
- one of the other components, such as Pega Native Foundation, is out of date.
Interrogation is not working in Pega Robotic studio
Interrogation Tool not Loading But Web Page is opened
Interrogation Tool not Loading But Web Page is
Pega Robotics Studio Interrogation
Pega Robot Studio Recording and Interrogation
Did you carry out the full re-install (of the most recent Robotics and plugins) as per the documentation links (and the above PSC posts) ?
Interrogating a Windows or Web application
Please let us know so that we can close this post with the final solution
If you still need help, please use the MSP ticket resources.
cc @doggs
Pegasystems Inc.
US
Gouri,
Apologize but I have been out of pocket. As mentioned below, our support and myself cannot replicate the issue with recording for interrogation.
As per Marije mentioned, below, please use the link to enter a support ticket so that some can correctly access your machine to resolve your ticket.
Pegasystems Inc.
GB
@Michael Lambert if you need to log a support ticket with the Global Customer Support group can you please use the MSP (My Support Portal) and not the internal Service Management helpdesk?
See the support documentation: How to Get Support
If you have logged this in MSP, please provide the INC reference here so that we can track it.
Pegasystems Inc.
US
Pegasystems Inc.
GB
@Michael Lambert REQ-1049101 is not a GCS ticket.
Please view it as it has been closed.
GCS tickets are INC or SR. See the guides I provided.