Question
TCS
IN
Last activity: 7 Oct 2019 16:23 EDT
Interrogation is not working in Pega Robotic studio
When I try to interrogate some application. The robotic studio is unable to launch the application and shows time out error. In case of web interrogation, the IE is launched but the studio still throws the timeout error.
IE Version - IE 11
Pega Studio - 14.0
Windows 10
***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; update platform capability tags***
Pegasystems Inc.
US
What version of Windows 10 and what version of Pega Robotics are you using? There was an issue with older version of Pega Robotics and an update to Windows 10 that I believe caused this issue. You might also check to see if Pega Robotics is being blocked by any security software.
TCS
IN
Hi,
I am using Pega Robotic Studio Version 14.0.25420.1 D14REL
Pega Robotic Studio Proprietary information hidden
Windows 10 Pro - version 1809.
IE Version 11.737.17763.0
Please let me know if you need further details.
Initially, I was unable to interrogate Windows or Web application(IE), as I was getting "The process failed to start within the given timeframe" . Then after a suggestion, I disabled my Antivirus software and was able to interrogate the CRM application. But still facing issues with Web interrogation.
Pegasystems Inc.
US
I believe we'll need to get hands-on with your machine to troubleshoot. I would suggest that you open a support request and record the SR number here.