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Question

 Al Wells (AlW95768)
Monster Pixel

Monster Pixel
US
AlW95768 Member since 2019 14 posts
Monster Pixel
Posted: Oct 4, 2019
Last activity: Oct 15, 2019
Posted: 4 Oct 2019 1:11 EDT
Last activity: 15 Oct 2019 8:52 EDT
Closed
Solved

Interrogation Tool not Loading But Web Page is

I have added a universal web application to my project. I set the browser to Chrome and I have set the home page. When I click the interrogation tool, Chrome opens, my home page is displayed but the interrogation bull's eye tool never loads so that I can actually do the interrogation. Eventually, the grayed out bull's eye on the software turns green again and I click it again and then get a registration error. What could be causing the tool to not load?

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Robotic Process Automation

  • Sandro Dozono kuppusamy S

Accepted Solution

Posted: 5 years ago
Posted: 14 Oct 2019 2:07 EDT
Al Wells (AlW95768)
Monster Pixel

Monster Pixel
US

Thank you for your help.

 

I installed Pega again and then ran the following command and the interrogation tool works again: "C:\Program Files (x86)\OpenSpan\OpenSpan Studio for Microsoft Visual Studio 2015\OpenSpan.WebExtensionInstaller.exe" Firefox -

 

 

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Posted: 5 years ago
Posted: 4 Oct 2019 3:03 EDT
Al Wells (AlW95768)
Monster Pixel

Monster Pixel
US

I tried to use Explorer and get a different error when I do that. It just never loads and keeps giving me the timeout/wait modal. Some information to unlock this and get moving forward would be much appreciated.

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Posted: 5 years ago
Posted: 4 Oct 2019 7:01 EDT
Al Wells (AlW95768)
Monster Pixel

Monster Pixel
US

No matter what browser I use, this is the message I get:

 

| UniversalWebSharingService.WaitForMessagingHostConnection: Timeout after waiting 20000ms for the Messaging Host connection to complete
Error   | 05:59:56.009 PM | 30     | MTA   | Web Adapter               | Universal Web Application1     |                                | UniversalWebAdapter.LaunchNonInjectedBrowser: Messaging Host did not connect to the sharing service within 20000 ms

 

I have tried uninstalling and installing Pega multiple times now. I can't interrogate any web pages as the tool never loads.

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Posted: 5 years ago
Posted: 4 Oct 2019 14:52 EDT
Thomas Sasnett (ThomasSasnett)
MOD
Lead Robotics Architect
Pegasystems Inc.
US

I would suggest that you open an SR. It sounds like you have some security software that may be interfering with the injection process. If you do open an SR, please report the number here, so that the resolution can be added to the post.

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Accepted Solution

Posted: 5 years ago
Posted: 14 Oct 2019 2:07 EDT
Al Wells (AlW95768)
Monster Pixel

Monster Pixel
US

Thank you for your help.

 

I installed Pega again and then ran the following command and the interrogation tool works again: "C:\Program Files (x86)\OpenSpan\OpenSpan Studio for Microsoft Visual Studio 2015\OpenSpan.WebExtensionInstaller.exe" Firefox -

 

 

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