Rating the case through email without using Listeners.
User get a email from Pega for an assignment assigned to him.
The email should contain a 5 star rating and once the user clicks on the star, a window for comments should be displayed with a submit button.
On click of the submit button the rating and comments details has to be updated in Pega.
Note - the customer does not want to use the listener functionality so we cannot use the Approve by email option.
Is there any other possible way to do this?
***Edited by Moderator: Pallavi to update platform capability tags***