Pulse Notifications marked as READ after clicking Notification Bell even if not opened by user
When a user has several notifications in their Notification bell, if they click on the bell, then open only one of the notifications or just click out of the notifications list without opening any, and then click on the Notification bell again, every notification has been marked as READ (the blue dot icon dissapears) even if they did not open them.
How can we get only the notifications that are opened by a user to be marked as READ after they click on it, and have the Unread icon still appear for the rest?
We are currently using Pega Infinity 23, Constellation
Accepted Solution
Updated: 9 Dec 2024 11:32 EST
Pegasystems Inc.
IN
@Veera_viThe behavior of marking all notifications as READ when clicking the bell icon is expected. This is a product enhancement request, and currently, there is no solution available to change this behavior. The notifications are designed to work for a single application only, and the current implementation does not allow for individual notification status management without customization, which can be complex.