Pega Notifications marked as READ after clicking Notification Bell even if not opened by user
When a user has several notifications in their Notification bell, if they click on the bell, then open only one of the notifications or just click out of the notifications list without opening any, and then click on the Notification bell again, every notification has been marked as READ (the blue dot icon dissapears) even if they did not open them.
How can we get only the notifications that are opened by a user to be marked as READ after they click on it, and have the Unread icon still appear for the rest?
We noticed this behavior is configured in the code of the activity pzQueueForNotificationReadStatus, which is executed on click of the section that contains the bell icon (pyDesktopNotificationGadget), and it queues ALL the current user's notifications and then executes a Connect SQL pzUpdateRecipientStatusToRead which has the READ status hard coded for every item queued.
Is this the intended behavior? This is generating confusion for our users who get lots of notifications daily, so they lose track of which notifications have they read.
***Edited by Moderator Marije to add FDBK Details***
Cartier SA
CH
Dear @DPAsc2021,
I'm facing exactly the same issue, @PegaSupport could you please give us an answer ?
Thanks in advance,
Best
DXC Technology
FR
Hello @DPAsc2021 and @LaurentL0318, I am facing the same problem and have a similar demand from users to change the read/unread notification behavior.
Have you heard anything from @PegaSupport or have you successfully developed something since ? Thanks in advance. Best regards, Théo
Updated: 16 May 2022 9:33 EDT
Pegasystems Inc.
GB
It does not appear that the user who posted this question on the forum logged a product ticket with PegaSupport (I see no linked Incident ID), therefore Pegasupport will likely not have seen or answered this question. Tagging @PegaSupport will not notify anyone of the existence of this post.
The reported issue where the notifications are marked as read when clicking on bell icon is the expected behavior as per product design. The reported behavior is an expected behavior of the feature to mark all unread notifications are marked as read on-click of notification icon.
If we think of overriding and changing the above configuration, it'll be complex process and configuration to consider when the notification should be considered as read.
In cosmos theme, it is optional for the user to click on "view by category" to check the segregated notifications. However, as our categorized notification screen comes after we click on 'view by category', by then all notifications are marked as 'read'. Hence unread tab will be empty always.
We have created an enhancement request for the Product Management team to consider this change in future Pega releases. You can track the progress with your Account Executive should you wish to. The feedback ID: FDBK-77138.