Pega doesn't display notifications list under bell icon
Users not receiving notifications when someone tags them in other cases/comments/pega pulse. They see blank page
***Edited by Moderator Marije to add Capability tags***
Users not receiving notifications when someone tags them in other cases/comments/pega pulse. They see blank page
Please check the below mentioned points to get root cause of the issue.
Thank you for responding.
Yes notification preference is set to receive the messages and notifications instantly. Also, respective queue processor is working fine and no broken processes identified.
Also, there is one critical observation i would like to share and request analysis on. i.e., when I post some message from a different user (say User2) who is having same access group as User1 , I am able to receive notifications instantly.
But when User 3 of different access group is trying to refer User1 in some Pulse chat under any case, they are not available for User1.
Kindly, Please share analysis on this aspect which would help me a great deal! Thanks in advance!
Your notification rule is in Org level ruleset (or) in application-level ruleset?
If you want to tag other application user's also then your notification rule should be in Org ruleset.
What should be the issue is for the second application user in Index-Notification-Preference you will not be having needed details.
Index-Notification-Preference - This is the table where Pega will maintain the user notification preference related information. In in-case in this table needed information is not avail then system will not send any mail to users.
Question
Question
Question Solved
Question Solved
Question Solved
Question
Question
Question Solved
Question
Question
Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.