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JohnPaulRaja,C Member since 2011 302 posts
Maantic Inc
Posted: May 15, 2019
Last activity: May 20, 2019
Closed

System fails to display notification list in bell icon

Hi, System fails to display notification list in bell icon

Version pega 81

please refer attached image, this is how system shows on click of bell icon

anybody faced this issue? or do we have any SR for this issue

***Edited by Moderator: Lochan to update platform capability tags***

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Dev/Designer Studio
Case Management
User Experience

Posted: 5 years ago

'pyDisplayNotificationGadgetDetails' is the section that displays on click of the bell icon, where a repeating dynamic layout should be displayed for 'D_pyGetNotificationsForOperator' datapage results.

Check this section for any visibility conditions failing if you have the proper results on the above said datapage, you should be able to find some clue from here.

 

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Posted: 5 years ago

Did you see an entry for the recipient in Data-Notification-Recipient table.

Note: By default, the current requestor will be filtered, if it is raised by the same requestor.

Also, Can you please validate the notification preferences for the operator by navigating to 

Case manager portal -> Operator menu -> Notification preferences 

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