Question
hexaware
hexaware
IN
hexaware
Posted: Jul 15, 2021
Last activity: Jul 15, 2021
Last activity: 15 Jul 2021 10:58 EDT
Closed
Propagate data from child case to parent
There is smart shape updatecase which can be used to propogate data from childcase to parent , we are getting error if a user is already working on the case.
we have an use case where data from child case needs to updated to parent case while parent case is being worked by an user.
update case does update parent case from child case , but getting locking issues if an user is working already.
***Edited by Moderator Marissa to update Content Type from Discussion to Question***
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Posted: 3 years ago
Cognitonic Systems Australia
Cognitonic Systems Australia
AU
In general when child case tries to update the data to Parent it first acquires lock and once it's acquired then it will update else it throws error.
Following solutions might work:
Solution-1. If Optimistic locking is suffice for your requirement it can be done at parent level which subsequently propagates config to child cases then try updating date from child to parent. If some one locks the case when he submits his data an info message like already updates are made please refresh kind of message will be displayed.
Solution-2. With default locking only, you can check whether parent case lock exists with current user or not if not then queue for standard agent so that it can update. In standard agent check parent case is locked by any one or not, if no one holds then child case data can be updated else re-queue.
Thank you.