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Question

 doug yeager (dougy350)
US Treasury

US Treasury
US
dougy350 Member since 2015 32 posts
US Treasury
Posted: Feb 23, 2017
Last activity: Feb 27, 2017
Posted: 23 Feb 2017 16:56 EST
Last activity: 27 Feb 2017 13:08 EST
Closed
Solved

Prevent a resolved case from Reopen

Hi,

I am working in Pega 7.2. Once a work item reaches the resolved-completed status I don't want users to be able to reopen the item.

Appreciate any suggestions.

thanks

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Case Management

Accepted Solution

Posted: 7 years ago
Posted: 24 Feb 2017 0:24 EST
Evita Lobo (loboe) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Dougy,

The Reopen-work item action is configured under the Actions Menu. So you could remove it from there, and the user will not be able to reopen the resolved-complete case.

You can refer the Steps to reproduce in the below SA article to check how this is configured: https://community.pega.com/support/support-articles/re-open-work-item-action-not-working-menu. You just have to remove the action "Reopen-work item".

Regards,
Evita.

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Posted: 7 years ago
Posted: 24 Feb 2017 1:19 EST
Prudhvi Nallam (Prudhvi Ranjan Nallam)
BlueRose Technologies
Senior Consultant
BlueRose Technologies
SE

Hi,

Save as pyCaseTools section of Work- class and make visibility as Never for Re-open Link. Please correct me if my understanding is wrong.

Add a screenshot, how reopen button will appear in your work object.

Thanks,

Prudhvi

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