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Question

 Gerry Frenette (GerryF83) Excellus Health Plan Inc
Excellus Health Plan Inc
US
GerryF83 Member since 2017 2 posts
Excellus Health Plan Inc
Posted: Oct 11, 2018
Last activity: Oct 12, 2018
Posted: 11 Oct 2018 8:46 EDT
Last activity: 12 Oct 2018 2:22 EDT
Closed

Re-Opening a Resolved - Completed case

I have a requirement that even if a case is Resolved - Completed, the manager would like to reopen the case and select a readmission, for example. Can this be done and if so, how? In this case, if it was a readmission, there would be new fields to fill out. Trying to hold together in once case the activity which may occur.

***Updated by moderator: Lochan to update platform capability***

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Case Management

Posted: 6 years ago
Posted: 11 Oct 2018 9:04 EDT
Marc Lasserre (MarcLasserre_GCS) PEGA Technical Account Manager
Pegasystems Inc.
FR

Hello,

Pega has always provided Out-Of-The-Box reopen Activities and FlowActions, could you use one of those adding some customization to reach your business needs.

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