Question
Cognizant technology solutions
IN
Last activity: 8 Apr 2020 13:13 EDT
pxCoveredCountOpen value minus by"1" if child case re-opens
A parent case has two child cases, one child was resolved so pxCoveredCountOpen shows "1".
A parent case has two child cases, one child was resolved so pxCoveredCountOpen shows "1". If this child case re-opens then pxCoveredCountOpen becomes "0".
Suggest me to handle this situation : pxCoveredCountOpen shoud show "1" eventhough child case re-open.
Pegasystems Inc.
FR
Hello,
Which Pega version are you running? I think you should just trace it to find out where the problem is coming from exactly
Tata consultancy Services
IN
Hi Ravi,
Hi Ravi,
The pxCoveredCountOpen value of a child case decrements only when any step status of child case contains "Resolved" word in it .For example Resolved-Failed,Resolved-Completed,Resolved-Duplicate,Resolved-Rejected etc .Once try removing Resolved word from all the step statuses of the child cases.
Hope this helps.
Thank You.
Accenture India PVT Ltd
IN
Hi,
We are facing the same issue in our application when the user hits submit button. This issue is not consistently replicable .Pls share fix details if any