Question
TCS
IN
Last activity: 21 Mar 2023 13:38 EDT
Reopen Parent case and all child cases
I need to write a utility to reopen Parent case and all child cases to update a property, is there any OOTB activity ? I know we have Reopen activity which reopen the case , but i need to reopen parent and all child cases to change property value
Bits in Glass
IN
@PAVANB89 you will have to use the same reopen activity for opening child cases also. You would need to get child cases keys from pxcoverinskeys value list(of the parent case) and then you will have to open each of them inside the loop and update. You can try this and let me know if this works fine. OOTB activity to do this whole thing, I think doesn't exist.
Updated: 21 Mar 2023 13:38 EDT
TCS
IN
@Anoop Krishna Thanks for your inputs
I need to update both Parent and child and need to resolve, can you please provide steps?
I tried with below steps not worked