I need to write a utility to reopen Parent case and all child cases to update a property, is there any OOTB activity ?
I know we have Reopen activity which reopen the case , but i need to reopen parent and all child cases to change property value
***Edited by Moderator Marije to add Capability tags***
@PAVANB89 you will have to use the same reopen activity for opening child cases also. You would need to get child cases keys from pxcoverinskeys value list(of the parent case) and then you will have to open each of them inside the loop and update. You can try this and let me know if this works fine. OOTB activity to do this whole thing, I think doesn't exist.
Posted: 8 months ago
Updated: 8 months ago
Posted: 21 Mar 2023 12:59 EDT Updated: 21 Mar 2023 13:38 EDT
PAVAN BOJJA (Pavan Bojja)
Sr. Software Engineer