Question
Zensar Technologies Ltd
IN
Last activity: 13 Jan 2024 9:10 EST
Locking For Parent Child Case
Hi All, I have some scenarios :
Scenario1 :- When operator is working on Child case, Lock should be acquired on Parent case. How to configure this in Pega Dev studio? So no operator can work on Parent case.
Scenario2:- When operator is working on Parent case, Lock should be acquired on all Child cases of Parent. How to configure this in Pega Dev studio? So that no operator can work on any child case.
Accepted Solution
Updated: 13 Jan 2024 9:10 EST
Pegasystems Inc.
CA
That's correct and this configuration is available ONLY when you select default locking (only one user can access the case).
Hope this helps!
Updated: 9 Jan 2024 10:36 EST
Pegasystems Inc.
CA
Scenario 1- Please uncheck this option to lock the parent when the child acquired the lock (Attached screenshot).
Zensar Technologies Ltd
IN
@RameshSangili Thanks , this setting we will do in child case type?
Accepted Solution
Updated: 13 Jan 2024 9:10 EST
Pegasystems Inc.
CA
That's correct and this configuration is available ONLY when you select default locking (only one user can access the case).
Hope this helps!
Zensar Technologies Ltd
IN
@RameshSangili Thanks for response. 😊
Tata Consultancy Services
IN
Could you please go through below article, those are very clear and nice articles.
https://support.pega.com/discussion/pega-lock-mechanism
https://support.pega.com/discussion/lock-mechanism-case-hierarchy
https://academy.pega.com/module/parallel-processing/v3
Thanks,
Ashok
Zensar Technologies Ltd
IN
@Bhumireddy thanks will check these links