Question
Tata Consultancy Services
IN
Last activity: 26 Oct 2023 5:34 EDT
How to reopen Closed Child Case?
Hi,
I close parent case which consist 2 child cases using OOTB activity pxForceCaseClose. And for reopening the closed case I used Call Reopen OOTB activity. It is properly opening the Parent case.
I just want to know for reopening the child cases of the parent case, do I need to again create one separate activity in child class and in that activity again I need to Call Reopen OOTB activity for reopening the child cases.
Can someone please suggest some solutions.
Accepted Solution
Updated: 26 Oct 2023 5:34 EDT
Evonsys
IN
@AbhishekC1725 instead of reopening parent, you can reopen child case. It will automatically reopen parent also. Can you try this?
Evonsys
IN
@AbhishekC1725 when you call reopen activity on parent case, that case will be reopened from resolved. You can get the pxCoveredInsKeys from parent case and then inside the loop, you can reopen all child cases and do further processing.
If you already have child cases keys and you need to process separately, then you can go with seperate activity.
Tata Consultancy Services
IN
@Anoop Krishna Hi Thanks for reply.
For parent case it is working fine. But for child cases, when I try to edit the child case, after reopening it is not picking perform harness , it is picking NoID harness, and nothing displays on screen.
Can you suggest some way to recover that child case, or how we can solve this issue so that it will pick perform harness.
Thanks
Accepted Solution
Updated: 26 Oct 2023 5:34 EDT
Evonsys
IN
@AbhishekC1725 instead of reopening parent, you can reopen child case. It will automatically reopen parent also. Can you try this?