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Question

 pramod k (pramodk8735)
Anthem Blue Cross and Blue Shield

Anthem Blue Cross and Blue Shield
IN
pramodk8735 Member since 2018 2 posts
Anthem Blue Cross and Blue Shield
Posted: May 7, 2018
Last activity: Jun 1, 2018
Posted: 7 May 2018 12:50 EDT
Last activity: 1 Jun 2018 11:26 EDT
Closed

how to perform validation on fields on close of wo or case?

Hi ,

I have a requirement to perform validation on required fields on close of work object or case.

just like we need to show some messages in popup window saying that please fill all mandatory fields .

PFA screen shot FYR.

Thanks

Pramod kotha.

***Edited by Moderator Marissa to update categories***

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Low-Code App Development
Case Management

Posted: 6 years ago
Posted: 7 May 2018 15:48 EDT
Mohammad Asif Hasan (Mohammad_Asif_Hasan)
EPAM Systems, Inc.
Mohammad Asif Hasan
EPAM Systems, Inc.
ES
Ideally, closing of work object results in lost of data. Pega closes with warning that data could be lost. It will be logical confusing, if a user wants to discard the work object changes and it would compel it to satisfy all the validations on the screen and then going ahead with closure. Closing a work object is usually performed, when user is done with the process and intends to not work on the work object further. Thus, it won't be a good design implementation as per my knowledge. Though, Could you share your use case, as why you want to validate a work object on closure with detailed explanation?
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Posted: 6 years ago
Posted: 8 May 2018 5:55 EDT
pramod k (pramodk8735)
Anthem Blue Cross and Blue Shield

Anthem Blue Cross and Blue Shield
IN

Hi asif,

 

thanks for your quick response. businesss wants to perform validation on close of wo or case.

 

can we achive this by using any ootb functionalities in pega on click of close icon of case.?

please share your suggestions.

 

Thanks

Pramod kotha

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Posted: 6 years ago
Posted: 1 Jun 2018 11:07 EDT
Mike Townsend (MikeTownsend_GCS) Director, Technical Support, Customer Service
Pegasystems Inc.
US

Hello Pradmod,

When you say "close" do you mean "resolve" or "close the window/tab in which the item is open"? If it's the former, I assume all regular validation would be applicable. If it's the latter, I agree with Asif that it raises some questions about potentially being confusing for users. You should be able to trace whatever is called on "close" and presumably add standard validation in there. If it's final, you might need to put your validation into a wrapper activity. All of this still doesn't account for a user literally closing the browser. In that case, you are pretty much out of luck.

Thanks,
Mike

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