How to cancel Parent Case and other child Cases while cancelling Child Case?
Hi Team,
I have a requirement when i cancelling child case (Moving to Cancel Stage with status Resolved-Cancelled) along with I need to cancel Parent Case and other Child cases.
Could you please help me how can i achieve this requirement.
Thanks in Advanced
Ravi
Updated: 29 Sep 2021 7:29 EDT
Maantic
IN
Add an alternate stage "Cancel" in parent case as well if it is not defined. Upon cancelling the child case, run change stage on parent and push it to Cancel stage.
In case designer you have option to resolve child cases with a defined status. refer screenshot.
Another alternative is to run pxForceCaseClose on parent case and pass the parameter values accordingly incase you do not want to have a new stage defined for parent.
HCL Technologies Ltd
IN
@Avik Mitra Thanks for your replay it's lot me.
Ernst & Young LLP
MT
On top of what Avik has suggested, you need to take in consideration of possible case locking issues.
Given that you will try to resolve all parent and remaining child cases, you might or might not always be able to take lock on all of them at the same time; though this depends on your case type locking setup.
If this is a possible scenario, then -
1. You can queue this task to a queue processor with multiple retry attempts configured.
2. You can still try to do it on foreground, but first check if you can take lock on all cases. If not, show an appropriate error message to the end user.
Thanks
TCS
IN
@AvikMitra Hi,
Same requirement i have but intead of canceling I have to pend the all child case along with parent ....Any idea how to achieve it .....Initialy i Have used Queue Processor and used pxchangestage method to ... but it is not working as expected ...
Maantic
IN
You mean just update the status of the cases?
If yes, simply execute OOTB UpdateStatus utility on the cases unless you have a specific requirement to have a set of steps to be followed.
Did you find any error while changing the stage with a queue processor?
- Make sure system runtime context is set properly for QP.
- "run on re-entry" is checked for the processes defined in the stage.
- check for page context while you are queuing.
- And most importantly acquiring lock, save and commit operations.