Can we reopen a resolved case?
If all of these are possible can you please explain how to do so:
Can we reopen a resolved case?
can we retrigger a paused SLA in pega?
can we resume a SLA that has already been triggered?
How to resolve parent case if its child case is still open
Updated: 28 Aug 2025 8:43 EDT
Pegasystems Inc.
PL
@TanyaS58 Hope you will find these helpful
1.Reopening Resolved Case
2.Start / Stop SLA , ideas that come to mind are:
Option 1 - Set Goal to a future time (01/01/3000 or existing pre-defined Goal + X Days) and adjust once a un-paused
Option 2 - Change work SLA to something else 'STOPSLA' which will simply stop the SLA and change it back to existing SLA with paused time added to Goal/Deadline.
3. Resolving parent case if child is still open:
You can call OOTB activity pxForceCaseClose which has a boolean param CloseAllSubCases. You can pass this param as false.
However I am not sure what would be the use case for closing parent before child. Maybe then parallel case relation should be used instead.