Can we reopen a resolved case?
If all of these are possible can you please explain how to do so:
Can we reopen a resolved case? can we retrigger a paused SLA in pega? can we resume a SLA that has already been triggered? How to resolve parent case if its child case is still open
***Edited by Moderator Marissa to change type from Pega Academy to Product, added Capability tags***
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