Question
Lantiqx Systems India Private Limited
Lantiqx Systems India Private Limited
IN
Lantiqx Systems India Private Limited
Posted: Feb 23, 2024
Last activity: Mar 4, 2024
Last activity: 4 Mar 2024 12:16 EST
Solved
Reopen a Case
Hello, Could you please explain how exactly Reopen(OOTB) activity and pyChangeToSpecificStage(OOTB) Flow works
***Edited by Moderator Rupashree S. to add Capability tags***
Accepted Solution
Posted: 9 months ago
Updated: 8 months ago
Updated: 4 Mar 2024 12:16 EST
Accenture
Accenture
IN
Hi @Mamatha Adiraju, Reopen activity , reopens a case which is resolved/closed.
pyChangeToSpecificStage(OOTB) Flow - It moves the case from one stage to a particular stage, irrespective of the case status.
Posted: 9 months ago
Maantic Inc
Maantic Inc
IN
-
Reopen Activity (OOTB) in Pega:
- Purpose: In Pega's case management, the "Reopen" functionality is often associated with reopening a resolved or closed case. It allows users to revisit and make modifications to a case that was considered complete.
- Out-of-the-Box (OOTB): Pega provides an out-of-the-box "Reopen" feature, which means the platform includes default capabilities for reopening cases without the need for additional customization.
-
pyChangeToSpecificStage Flow (OOTB) in Pega:
- Purpose: This is related to changing the stage of a case to a specific stage in a flow. A stage in Pega represents a step in a business process.
- Out-of-the-Box (OOTB): Pega supports the definition of different stages in a case life cycle through flow rules. Changing to a specific stage within a flow is typically part of the standard capabilities provided by Pega, making it an out-of-the-box feature.
Accepted Solution
Posted: 9 months ago
Updated: 8 months ago
Updated: 4 Mar 2024 12:16 EST
Accenture
Accenture
IN
Hi @Mamatha Adiraju, Reopen activity , reopens a case which is resolved/closed.
pyChangeToSpecificStage(OOTB) Flow - It moves the case from one stage to a particular stage, irrespective of the case status.