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Reopen case in 8.6.4
Hi,
may i know if 8.6.4 pega have reopen case
***Edited by Moderator: Pooja Gadige to add capability tag***
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Accepted Solution
Posted: 2 years ago
Updated: 2 years ago
Updated: 17 Jul 2022 6:17 EDT
Anamata
Anamata
NL
@WeiPingTIf you want to open it to your case UI, you might want to add it as a local action or case wide action by addressing the 'pyReopen' flow action. This flow action will call the appropriate activities.
Posted: 2 years ago
Updated: 2 years ago
Updated: 16 Jul 2022 7:19 EDT
Anamata
Anamata
NL
@WeiPingT Yes, it's an activity called 'Reopen' (Work- class).
Usage:
Called when the user hits the 'Reopen' button on the Review screen of the resolved work object.
This activity updates some properties on the work object , opens it, and starts the flow again.
Posted: 2 years ago
JP Morgan Chase & Company
JP Morgan Chase & Company
US
@Michel Kraaij thanks for reply! is it the OOTB activity which I need to add it onto my UI?
Accepted Solution
Posted: 2 years ago
Updated: 2 years ago
Updated: 17 Jul 2022 6:17 EDT
Anamata
Anamata
NL
@WeiPingTIf you want to open it to your case UI, you might want to add it as a local action or case wide action by addressing the 'pyReopen' flow action. This flow action will call the appropriate activities.