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Question

 Wei Ping Tong (WeiPingT) JP Morgan Chase & Company
JP Morgan Chase & Company
US
WeiPingT Member since 2022 41 posts
JP Morgan Chase & Company
Posted: Jul 16, 2022
Last activity: Jul 18, 2022
Posted: 16 Jul 2022 6:56 EDT
Last activity: 18 Jul 2022 3:48 EDT
Closed
Solved

Reopen case in 8.6.4

Hi,

may i know if 8.6.4 pega have reopen case

***Edited by Moderator: Pooja Gadige to add capability tag***
Pega Platform 8.6.4 Agent Desktop Case Management Financial Services Business Architect
Posted: 1 year ago
Updated: 1 year ago
Posted: 16 Jul 2022 7:16 EDT
Updated: 16 Jul 2022 7:19 EDT
Michel Kraaij - van den Berg (Michel Kraaij) Anamata Pega Lead on Quality Awareness, Pega CSSA, Pega Trainer, Testconsultant
Anamata
NL

@WeiPingT  Yes, it's an activity called 'Reopen' (Work- class).

 

Usage:

Called when the user hits the 'Reopen' button on the Review screen of the resolved work object. 
This activity updates some properties on the work object , opens it, and starts the flow again.

 

Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 16 Jul 2022 7:39 EDT
Updated: 17 Jul 2022 6:17 EDT
Michel Kraaij - van den Berg (Michel Kraaij) Anamata Pega Lead on Quality Awareness, Pega CSSA, Pega Trainer, Testconsultant
Anamata
NL

@WeiPingT If you want to open it to your case UI, you might want to add it as a local action or case wide action by addressing the 'pyReopen' flow action. This flow action will call the appropriate activities.

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