Reopen Case - Cosmos
We want to reopen a resolved case. Case Manager portal provides the feature. But we are using PRPC 8.6.3 (Theme-Cosmos 03.01). As per the below article "Only Pega Platform applications that you build with UI Kit support reopening a resolved case.", so Cosmos does not seem to support the Reopen functionality.
https://docs-previous.pega.com/case-management/86/reopening-resolved-case
Questions:
1. Is the reopen feature available/planned for Cosmos?
2. Is there any workaround available by which this feature can be available in 8.6.3/Cosmos 03.01 version
***Edited by Moderator Marije to add FDBK Details ***
Accepted Solution
Updated: 23 Mar 2022 11:01 EDT
Pegasystems Inc.
GB
@AmitK024 reopen option is not coming OOTB with Theme Cosmos and it is expected behavior. UI kit and Cosmos are completely different designs.
As a workaround you can add a menu item to the pyWorkCommonActions of Work- class, make a condition for a visibility when case is at the resolved status and use "Re-open Work Item" in actions (see the screen shot attached).
We have recently raised an Enhancement Request - FDBK-85288.
The item is currently being evaluated for a future version. If you require an update, please contact your Account Executive.
Mphasis Ltd
IN
@MarijeSchillern : Thank you. This is helpful