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Question

 Nishant Patnaik (NishantPatnaik)
PEGA
Manager, DemoX
Pegasystems Inc.
AU
NishantPatnaik Member since 2012 20 posts
PEGA
Posted: May 22, 2017
Last activity: May 22, 2017
Posted: 22 May 2017 12:42 EDT
Last activity: 22 May 2017 19:08 EDT
Closed

Open assignments for a resolved completed case

I came across an implementation, where they are resolving the case, but it still has an open assignment.

As far as my knowledge goes, this ain't a good practice, as when we resolve cases, we should ensure there are no open assignments.

Please let me know your views on this.

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Case Management

Posted: 7 years ago
Posted: 22 May 2017 19:08 EDT
Lee Pederson (pedel) Engagement Strategy Content Expert & Principal Instructor - LSA
Pegasystems Inc.
US

Agree. By definition a resolved case is one with no open assignments. The pxForceCaseClose activity can be called to close irrelevant but still open assignments when a case is asked to resolve.

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