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Question

 RAVIKANTH CHITTALURI (RAVIKANTHC)
SOCIETY GENERALE

SOCIETY GENERALE
IN
RAVIKANTHC Member since 2016 1 post
SOCIETY GENERALE
Posted: Mar 20, 2019
Last activity: Mar 20, 2019
Posted: 20 Mar 2019 11:20 EDT
Last activity: 20 Mar 2019 11:41 EDT
Closed

How can we open for RESOLVED cases where there will be no assignment ...

How can we open for RESOLVED cases where there will be no assignment ...

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Case Management

Posted: 5 years ago
Posted: 20 Mar 2019 11:41 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello,

Well I guess opening a case is just a matter of having a pyStatusWork not starting with "Resolved" something right.

Now it depends what you need to do with it after that. You could just run a flow on the case and create a new assignment maybe.

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