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Question

 Supriya Prasad (SuppsPrasad)
PegaOne
Supriya Prasad
PegaOne
IN
SuppsPrasad Member since 2018 9 posts
PegaOne
Posted: Jun 27, 2018
Last activity: Jun 27, 2018
Posted: 27 Jun 2018 5:20 EDT
Last activity: 27 Jun 2018 5:20 EDT
Closed

Unable to open a case that is Resolved-Completed

I have a similar issue with a case which is Resolved-Completed, but unable to open the case (application freezes every time i try to open the case). Tracer says that the getContent activity is stuck on Java step. I need to delete the assignment, which would resolve my issue.

Can you tell me how to get the Assignment ID please ?

Thank you so much.

***Updated by moderator: Lochan to branch reply and create new post***

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Case Management

Posted: 6 years ago
Posted: 27 Jun 2018 5:20 EDT
Krishna Chaitanya Abburi (KC-Abburi)
Bits In Glass

Bits In Glass
GB

Hi

1. We can find assignment id in pxAssignmentKey:

key of the assignment is present in either "ASSIGN-WORKLIST" or "ASSIGN-WORKBASKET"

2. usually present at pyWorkPage.pxFlow(<Flow>).pxAssignmentKey

For more details check this page https://community1.pega.com/community/pega-product-support/question/how-find-pxassignmentkey-assignment&nbsp;

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