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Question

 Sushma Chemuturi (SushmaC7)
Maantic

Maantic
IN
SushmaC7 Member since 2017 8 posts
Maantic
Posted: Feb 3, 2020
Last activity: Feb 4, 2020
Posted: 3 Feb 2020 8:02 EST
Last activity: 4 Feb 2020 6:19 EST
Closed

pzUpdateAndDeleteAssignments moves the case status back to new from Resolved-completed

This issue is happening after upgrade to 8.2.1 .

On resolving the case, 'pxForceCaseClose' activity is triggered which calls the activity 'pzUpdateAndDeleteAssignments'. In this activity, usedWorkPage is copied to a temporary page and status of the work object is set on this temporary page and copied back to usedWorkPage. The usedWorkPage value is retrieved from the function findPageByHandle(instanceHandle).

This function is taking the top level case in hierarchy causing the status getting updated on wrong Page. This issues is occurring very frequently in our system.

Please guide us if there is any fix for this issue.

***Edited by Moderator: Lochan to update platform capability tags***

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  • Shivaprasad Katti
Posted: 5 years ago
Posted: 3 Feb 2020 8:46 EST
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

There was a change made to pzUpdateAndDeleteAssignments in 8.2.3 to check whether the page found is pyTopCaseWork and give preference to pyWorkPage or pyWorkCover.

https://community.pega.com/knowledgebase/products/platform/resolved-issues?q=493329

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There was a change made to pzUpdateAndDeleteAssignments in 8.2.3 to check whether the page found is pyTopCaseWork and give preference to pyWorkPage or pyWorkCover.

https://community.pega.com/knowledgebase/products/platform/resolved-issues?q=493329

Step 2
//Reset usedWorkPage, if it was 'pyTopCaseWork' and no other page is available on clipboard by same insKey
if("pyTopCaseWork".equals(usedWorkPage)){
      String insKey = tools.getParamValue("WorkObjectID");
      ClipboardPage coverPage = tools.findPage("pyWorkCover");
      ClipboardPage pyWorkPage = tools.findPage("pyWorkPage");   
  
      //Give preference to pyWorkPage if its available on clipboard by same insKey.
      if (pyWorkPage!=null && pega_rules_page.getPageHandle(pyWorkPage).equals(insKey)) {
      usedWorkPage = "pyWorkPage";
        } 
      //Give preference to pyWorkCover if available on clipboard by same insKey, when pyWorkPage is not there.
      if (coverPage != null && pega_rules_page.getPageHandle(coverPage).equals(insKey)) {
       usedWorkPage = "pyWorkCover";
       } 
   else{
        usedWorkPage = "";
        isPageFound = false;
     }      
}

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Posted: 5 years ago
Posted: 4 Feb 2020 6:19 EST
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

Not that I am aware of since it is a final rule. The patch release with the fix is available though. This will help if the page being found is pyTopCaseWork. If you have other pages created by the application with that work object, you would want to remove those to ensure the correct page is found.

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