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Question

 sivaramakrishnan venkatasubramanian (sivaramakrishnanv)
virtusa

virtusa
IN
sivaramakrishnanv Member since 2013 2 posts
virtusa
Posted: Jun 30, 2022
Last activity: Jun 27, 2023
Posted: 30 Jun 2022 5:34 EDT
Last activity: 27 Jun 2023 6:15 EDT
Closed

Pega Chat 8.7 Remove Items from Chat menu

Pega Chat 8.7 Remove Items from Chat menu, As pega is using java react with a Final rule

. Unable to remove items from the menu like "Request authorization" from pega chat


***Edited by Moderator Marije to change Content Type from Discussion to Question; added capability tags***
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Pega Customer Service for Financial Services 8.7
Pega Chat
Chat and Messaging
Conversational Channels
User Experience
Installation and Deployment

Posted: 1 year ago
Posted: 27 Jun 2023 6:15 EDT
Seelam Venkata Swaroop Reddy (Swaroop Reddy)
Forvandle
Seelam Venkata Swaroop Reddy
Forvandle
IN

Hi @sivaramakrishnanv, to hide the "Request authorization" from Chat Menu, you need to set "IsAuthorized" property to true. Refer to czSetMCPInteractionDetails DT> cySetMCPInteractionDetailsExtn DT to override/set this flag. 

Please let me know if this helps or need more info.

Thanks,

Swaroop Reddy

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