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To embed a chatbot in a section and view it when running a case type, follow these steps:

1. Create the Chatbot Channel: Ensure you have created and configured your chatbot channel in App Studio.
2. Add the Chatbot to a Section: In the section where you want to embed the chatbot, use a Dynamic Layout or an Inline Frame (iFrame) to include the chatbot interface.
3. Configure the Case Type: Ensure that the case type is configured to include the section with the embedded chatbot.
4. Test the Configuration: Run the case type to verify that the chatbot appears in the section as expected.

By following these steps, you can ensure that the chatbot is embedded in the section and visible when running the case type.

⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.

Creating a chatbot channel > 2 Test the chatbot

Configuring a chatbot with web messaging > 5 Use the digital messaging channel

Chat bot - Send Confirmation message or CaseID to the user

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